Refund & Cancellation Policy

Last Updated: 15 August 2026

This Refund & Cancellation Policy explains the rules applicable to subscriptions purchased through LibraryJi.

1. Free Trial

LibraryJi may offer a 30-day free trial to eligible users.

No subscription payment is required during the free trial unless expressly stated otherwise.

The customer must purchase a paid plan after the trial if they wish to continue using paid features.

2. Paid Subscription

Once a customer purchases a paid LibraryJi plan, the subscription becomes active after successful payment.

The subscription period will be based on the selected billing cycle.

For example:

• Monthly plan → one-month subscription period
• Annual plan → twelve-month subscription period

3. Seven-Day Refund Policy

LibraryJi provides a 7-day refund window for eligible paid subscription purchases.

A customer may request a refund within 7 calendar days from the date of the successful paid subscription transaction.

To request a refund, the customer must contact LibraryJi within the applicable seven-day period.

4. Refund Eligibility

A refund may be considered where:

• The request is submitted within 7 calendar days
• The transaction can be verified
• The subscription was purchased directly through LibraryJi or an applicable authorized payment channel
• The account has not been involved in fraud or abuse

Refund approval may also depend on the circumstances of the request and applicable law.

5. Non-Refundable Situations

A refund may not be available where:

• The 7-day refund period has expired
• The account has been terminated because of a serious Terms violation
• The customer has intentionally abused the free trial or refund system
• The customer has purchased through an unrelated third-party reseller whose refund terms apply
• The request relates only to unused days after the refund period
• The customer simply changes their mind after the applicable refund period

6. Cancellation

Customers may request cancellation of their subscription.

Cancellation generally prevents the next subscription renewal.

Unless the customer qualifies for a refund under this policy, cancellation does not automatically result in a refund of the current billing period.

7. Refund Processing

Once a refund is approved, LibraryJi will initiate the refund through the applicable payment method or payment gateway.

The actual time taken for the amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the payment gateway and financial institution.

8. Payment Gateway Charges

Where applicable, payment gateway charges, transaction fees, taxes, or other third-party charges may affect the amount refunded, subject to applicable law and the specific transaction.

9. Duplicate Payments

If a customer is charged more than once for the same subscription due to a duplicate transaction, the customer should contact support with the relevant transaction details.

Verified duplicate payments may be refunded appropriately.

10. Failed Payments

If a payment fails but the customer's bank/payment provider shows a temporary debit, the amount may be automatically reversed by the payment gateway or bank.

If the amount is not reversed within the expected processing period, the customer should contact LibraryJi with the transaction/reference details.

11. How to Request a Refund

Refund requests can be submitted through:

Email: support@libraryji.in

Please include:

• Registered name
• Registered email address
• Phone number
• Subscription plan
• Payment/transaction ID
• Payment date
• Reason for refund

12. Refund Abuse

LibraryJi reserves the right to investigate suspected refund abuse, fraudulent transactions, repeated trial abuse, or other misuse of the refund system.

13. Contact

LibraryJi

• Email: libraryji54@gmail.com
• Support: support@libraryji.in
• Phone: +91 70697 63365